Refund & Return Policy

1. MoonKart subscriptions

• New subscriptions include a 14-day money-back guarantee — full refund, no questions asked.
• Monthly plans can be cancelled anytime; service continues until the end of the paid month, with no further charges.
• Annual plans can be cancelled anytime with a prorated refund for unused full months, within 30 days of renewal.
• Upgrades are charged prorated immediately; downgrades take effect at renewal.
• Renewal refunds: if you forgot to cancel, contact us within 7 days of the renewal charge and we will refund it.

Payment-processor fees (approx. 2.9% + 30¢) may be non-refundable for refunds processed more than 30 days after the charge.

2. What is not refundable

• Usage already consumed on a paid plan beyond the guarantee window.
• Custom domain registrations paid to the registry (they are transferred to you, not consumed).
• Add-on services delivered before cancellation (e.g., migration work).
• Accounts terminated for breach of the Acceptable Use Policy.

3. How to request a refund

Email support@moonkart.online from the account email with the subject "Refund request", or use Billing → Requests in the admin. Approved refunds are issued to the original payment method within 5–10 business days; your bank may post them later.

4. Merchant stores (templates for storefronts)

MoonKart provides the software platform; individual merchants sell their own goods under their own return policies, displayed on their storefronts. Unless a merchant states otherwise, statutory consumer rights (cancellation windows, faulty-goods remedies) always apply to purchases from their store.

If a merchant refuses a lawful refund, contact support@moonkart.online — we mediate and may suspend stores that repeatedly violate consumer law.

5. Chargebacks

Contact us before filing a chargeback — most issues are resolved in one reply. Friendly-fraud chargebacks may result in account suspension while we investigate.