Shipping & Delivery Policy

1. Digital delivery

MoonKart services are delivered electronically. Account access is immediate after sign-up. Custom domains and SSL certificates typically activate within minutes and can take up to 24 hours for global DNS propagation. Nothing is shipped physically by MoonKart.

2. Merchant storefronts

Physical goods purchased from stores built on MoonKart are shipped by the merchant under the shipping rates, carriers, and estimated delivery windows shown at checkout. Stock levels, handling times, and tracking are managed by the merchant in their MoonKart admin.

3. Standard expectations for merchants

• Handling time is disclosed at checkout (commonly 1–3 business days).
• Tracking information is emailed automatically when a label is created.
• International duties and import taxes are the responsibility of the buyer unless the merchant states DDP terms.
• Risk transfers to the buyer on delivery confirmation, subject to local consumer law.

4. Delays, loss, and non-delivery

For delayed or missing parcels, contact the merchant first — they hold the carrier relationship and can open an investigation. If a store is unresponsive, escalate to support@moonkart.online with your order number and we will intervene. Undeliverable orders confirmed by the carrier are eligible for refund or reship under the merchant's policy.

5. Contact

Platform delivery questions: support@moonkart.online. Order-specific questions: use the contact details on the store you ordered from.